ParcelAdvisor Terms of Service
Effective Date: June 30, 2026
These Terms of Service ("Terms") govern access to and use of the ParcelAdvisor platform, websites, and related services (collectively, the "Service") provided by ParcelView LLC, a Washington limited liability company doing business as ParcelAdvisor ("ParcelAdvisor," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms on behalf of yourself and the organization you represent ("Customer," "you," or "your"). If you do not agree, do not use the Service.
1. Order of Precedence
If Customer and ParcelAdvisor have executed a separate written agreement governing the Service (such as a Master Services Agreement, subscription agreement, or order form), the terms of that agreement control to the extent they conflict with these Terms. These Terms apply in full to any access to the Service not covered by such an agreement.
2. The Service
ParcelAdvisor provides a parcel intelligence platform for analyzing carrier contracts, shipping invoices, spend, and related logistics data. The Service is intended solely for business use by Customer's authorized personnel. The Service is not directed to consumers or to individuals under the age of 18.
3. Accounts and Access
3.1 Provisioning. Access to the Service is provided through accounts authorized by ParcelAdvisor or by Customer's administrator. You are responsible for maintaining the confidentiality of login credentials and for all activity under your account.
3.2 Accurate Information. You agree to provide accurate, current information when creating or maintaining an account and to promptly update it as needed.
3.3 Authorized Users. Customer is responsible for its users' compliance with these Terms and for any breach of these Terms caused by its users.
4. Customer Data
4.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to the data, documents, carrier contracts, invoices, shipment records, and other materials Customer or its users submit to the Service ("Customer Data"). Customer remains controller/business for Customer Data; ParcelAdvisor acts as processor/service provider only.
4.2 License to ParcelAdvisor. Customer grants ParcelAdvisor a limited, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and improve the Service and to comply with applicable law.
4.3 Usage Data. ParcelAdvisor may collect and use technical and usage data about the operation of the Service in de-identified or aggregated form that does not identify Customer or any individual, for purposes including analytics, benchmarking, and Service improvement.
4.4 Responsibility. Customer represents that it has all rights and permissions necessary to submit Customer Data to the Service, including any rights required under its agreements with carriers and other third parties.
5. Acceptable Use
You agree not to, and not to permit any third party to:
- use the Service in violation of applicable law or regulation;
- access or use the Service to build a competing product or service, or copy any features, functions, or graphics of the Service;
- reverse engineer, decompile, or attempt to discover the source code or underlying structure of the Service, except to the extent such restriction is prohibited by law;
- interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorized access to the Service or its related systems;
- upload or transmit malicious code, or use the Service to store or transmit infringing, defamatory, or unlawful material;
- resell, sublicense, or provide access to the Service to any third party except as expressly permitted in a written agreement with ParcelAdvisor;
- use automated means (scraping, crawling, bulk export) to extract data from the Service other than through functionality we provide.
6. Intellectual Property
The Service, including its software, algorithms, analytical models, user interfaces, documentation, and all related intellectual property, is owned by ParcelAdvisor or its licensors. No rights are granted to Customer except as expressly set forth in these Terms. Feedback or suggestions you provide regarding the Service may be used by ParcelAdvisor without restriction or obligation.
7. Third-Party Services and Data Sources
The Service may interoperate with third-party services, carrier systems, and data sources at Customer's direction (for example, carrier invoice feeds or billing data). ParcelAdvisor is not responsible for third-party services or for the accuracy or availability of data originating from third parties.
8. Confidentiality
Each party agrees to protect the other party's non-public information disclosed in connection with the Service with at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care, and to use such information only as necessary to perform under these Terms or use the Service as permitted.
9. Fees
Fees, if any, for use of the Service are set forth in the applicable order form, subscription agreement, or other written agreement between Customer and ParcelAdvisor. Access provided without a written agreement may be modified, limited, or discontinued at any time.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARCELADVISOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PARCELADVISOR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
THE SERVICE PROVIDES ANALYTICS, ESTIMATES, AND DECISION-SUPPORT INFORMATION. OUTPUTS OF THE SERVICE, INCLUDING ANALYSES GENERATED IN WHOLE OR IN PART BY AUTOMATED OR AI-ASSISTED SYSTEMS, ARE INFORMATIONAL ONLY AND DO NOT CONSTITUTE LEGAL, FINANCIAL, OR PROFESSIONAL ADVICE. CUSTOMER IS RESPONSIBLE FOR INDEPENDENTLY VERIFYING OUTPUTS BEFORE RELYING ON THEM FOR BUSINESS DECISIONS, INCLUDING CARRIER NEGOTIATIONS AND BILLING DISPUTES. PARCELADVISOR HAS NO RESPONSIBILITY FOR THE ACCURACY, TIMELINESS, COMPLETENESS, OR AVAILABILITY OF THIRD-PARTY DATA OR SERVICES.
CUSTOMER ACKNOWLEDGES THAT THE SERVICE PROVIDES INFORMATIONAL ANALYSIS ONLY. PARCELADVISOR DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY OUTPUTS, RECOMMENDATIONS, ESTIMATES, OR ANALYSES, INCLUDING THOSE GENERATED IN WHOLE OR IN PART USING ARTIFICIAL INTELLIGENCE OR AUTOMATED SYSTEMS. CUSTOMER ASSUMES ALL RISK OF RELIANCE UPON SUCH OUTPUTS. PARCELADVISOR DOES NOT WARRANT THAT USE OF THE SERVICE WILL RESULT IN COST SAVINGS, REFUNDS, RECOVERIES, OR IMPROVED SHIPPING TERMS.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; FOR LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, DIMINUTION IN VALUE, PROCUREMENT OF SUBSTITUTE SERVICES, BUSINESS INTERRUPTION, OR COST OF COVER; OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) PARCELADVISOR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO PARCELADVISOR FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF NO SUCH AMOUNTS HAVE BEEN PAID. IN NO EVENT SHALL PARCELADVISOR'S LIABILITY EXCEED THIS LIMIT REGARDLESS OF THE THEORY OF LIABILITY, WHETHER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE. The foregoing limitations shall not apply to either party's gross negligence, willful misconduct, indemnification obligations, breach of confidentiality obligations, or infringement or misappropriation of the other party's intellectual property rights. NO ACTION ARISING OUT OF OR RELATING TO THESE TERMS MAY BE BROUGHT MORE THAN ONE (1) YEAR AFTER THE CLAIM ACCRUES, REGARDLESS OF ANY LONGER STATUTE OF LIMITATIONS.
THE REMEDIES EXPRESSLY PROVIDED IN THESE TERMS ARE CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES.
Customer acknowledges that the fees charged for the Service reflect the allocation of risk set forth in these Terms and that ParcelAdvisor would not provide the Service without such limitations.
ParcelAdvisor does not guarantee uptime or availability except as expressly provided in a written SLA.
12. Indemnification
Customer will defend and indemnify ParcelAdvisor against third-party claims arising from (a) use of Customer Data, (b) Customer's use of the Service in violation of these Terms or applicable law, (c) breach of carrier agreements, or (d) Customer's breach of its representations under Section 4.4.
13. Suspension and Termination
ParcelAdvisor may suspend, restrict, or terminate access immediately and without liability whenever ParcelAdvisor reasonably determines that such action is advisable to protect the Service, comply with applicable law, prevent misuse, investigate suspected misconduct, for breach of these Terms, for security reasons, or otherwise protect ParcelAdvisor's interests. Upon termination, Customer's right to access the Service ceases. Sections that by their nature should survive termination (including Sections 4.1, 6, 8, 10, 11, 12, and 15) will survive.
14. Modifications
ParcelAdvisor may modify these Terms at any time. Updated Terms become effective upon posting or upon notice through the Service. Continued access or use constitutes acceptance.
15. Governing Law and Disputes; OFAC Compliance
These Terms are governed by the laws of the State of Oregon, without regard to conflict of laws principles.
16. Dispute Resolution; Mandatory Arbitration
Except for claims seeking injunctive or equitable relief relating to intellectual property rights, confidential information, or unauthorized access to the Service, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures.
The arbitration shall be conducted before a single arbitrator experienced in commercial and technology matters. The place of arbitration shall be Portland, Oregon. The Federal Arbitration Act shall govern the interpretation and enforcement of this Section.
The arbitrator shall have exclusive authority to determine the scope, applicability, formation, and enforceability of this arbitration provision. Judgment on the award may be entered in any court having jurisdiction.
All proceedings shall be confidential except as necessary to enforce an award or as required by law.
EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION OR ARBITRATION.
ParcelAdvisor may seek temporary, preliminary, or permanent injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, unauthorized access to the Service, or the security or integrity of the Service.
Any action permitted under this Section or seeking to confirm, enforce, or vacate an arbitration award shall be brought exclusively in the state or federal courts located in Multnomah County, Oregon, and each party consents to personal jurisdiction and venue in those courts.
The prevailing party in any litigation or arbitration or related court proceeding shall be entitled to recover its reasonable attorneys' fees and costs.
17. General
These Terms, together with any applicable written agreement between the parties, constitute the entire agreement regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce any provision is not a waiver. Customer may not assign these Terms without ParcelAdvisor's consent; ParcelAdvisor may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party shall be liable for delays or failures caused by events beyond its reasonable control, including (without limitation) acts of God, internet failures, labor disputes, governmental actions, or third-party outages.
18. Contact
ParcelView LLC d/b/a ParcelAdvisor
Joseph@parceladvisor.ai